Questions
Questions customers and funders ask us.
Plain answers about our water, our payments and how to connect or support us.
What is Pii-Maleng Smart Water?
Pii-Maleng Smart Water is a Ugandan company based in Gulu City. We build, own and run small piped water systems in Northern Uganda and sell safe, metered water at kiosks, through household yard taps and to schools and health centres.
Where does Pii-Maleng work?
We work in Kitgum and Gulu Districts. Kitgum Municipality has sold water since April 2024, Paicho in Gulu District since May 2026, and Awach is the next system in Gulu District. It needs funding to start. See where we work.
How is the water treated and tested?
Water is dosed with chlorine and passed through a 5-micron filter at the main kiosk of each system, then purified again by a mini purifier at every kiosk. Our water quality officer takes routine samples, and ask for our latest test report from the contact form. Read how it works.
How do customers pay for water?
Customers pay in cash at the kiosk today. Every sale is metered and reconciled daily. Digital token and mobile money are not live yet.
How can my home get a yard tap?
Households near one of our main lines can request a metered yard tap. Yard taps are running in Paicho, Gulu District. Send us your village and nearest kiosk through the contact form and we confirm whether the main line reaches you.
Can schools and health centres connect?
Yes. Schools and health centres along a main line can take a metered institution connection.
Are the pumps solar powered?
Yes. Off-grid solar panels power the pumps at each system, so there is no diesel to buy and no dependence on the grid.
Has Pii-Maleng sold carbon credits?
No. Pii-Maleng has not issued or sold any carbon credits. We make no offsetting claims.
How can a funder or investor exit?
It depends on how the funding is structured. A grant has no exit. A loan is repaid on the schedule agreed with the lender. Other structures are discussed case by case. We set these terms out with each partner in writing at the start. Ask us for the information pack.
How can I support or invest in Pii-Maleng?
You can fund a kiosk or a household connection online, finance a complete water system, or partner with us strategically. Request our information pack for operating data and funding requirements. Nothing on this website is an offer of securities or a promise of financial returns.
How do I give feedback or make a complaint?
Tell the kiosk attendant, call +256 766 811 624, or use the contact form. We reply within two working days.
How do I report a problem at a kiosk?
Tell the kiosk attendant, call +256 766 811 624 or email info@pii-malengsmartwater.com.